Invitation BUG
I have been invited to join a neon organization. But despite me being already signed up to the neon account to which i was invited, the invitation link asks me to create an account.
12 Replies
passive-yellow•4mo ago
Hi Shishir, please open a support ticket for this one: https://console.neon.tech/app/projects?modal=support
flat-fuchsiaOP•4mo ago
It asks me to upgrade to open a support ticket
passive-yellow•4mo ago
Ok, you must be on the Free plan. Is the Organization account that you were invited to on a paid plan?
flat-fuchsiaOP•4mo ago
Yes its on paid plan
distinguished-silver•4mo ago
Daniel - hi I am the owner of the org
We have a paid plan. I'm not sure what's going on
distinguished-silver•4mo ago
distinguished-silver•4mo ago
I have invited him and he got the email, but the email pointed Shishir to create an account rather than join our org
flat-fuchsia•4mo ago
Are you both absolutely sure that's the correct email address?
distinguished-silver•4mo ago
Yes he received an email
From my org
Or like from Neon from my org lol
flat-fuchsia•4mo ago
Ok, found it. You're missing a
. in the email address that @Shishir has registered. shishir.sap83distinguished-silver•4mo ago
Oh damn - I apologize
Thank you!
flat-fuchsia•4mo ago
No worries, very subtle
Our system would have treated them as different. Gmail offers that as a convenience