# 🚨 URGENT: Production Database Lost After `prisma migrate reset` - Need Emergency Recovery Help
CRITICAL PRODUCTION DATA LOSS
What Happened
- Accidentally ran
prisma migrate reset on production database at 20:00 today (June 29, 2025)
- Lost 180+ research protocols (critical production data)
- No local backups available
Setup Details
- Plan: Prisma Free Tier
- Database: Prisma Accelerate (prisma+postgres://accelerate.prisma-data.net)
- Region: Asia Pacific (Singapore)
- Connection: DATABASE_URL="prisma+postgres://accelerate.prisma-data.net/?api_key=..."
Background
I was trying to run prisma migrate dev --name add_medical_residency but got schema drift warnings. Prisma suggested using migrate reset and warned "All data will be lost" - I mistakenly proceeded thinking it was safe for development, but this was our production database.
Urgent Questions
1. Does Prisma maintain any backup/recovery options for free tier users in emergency situations?
2. Are there any server-side transaction logs that could help recover recent data?
3. Does the underlying PostgreSQL instance have any automatic backup mechanisms?
4. Is there ANY way to recover this data or undo a migrate reset?
What I've Tried
- Checked Prisma dashboard (only shows region info)
- Confirmed data is completely gone via prisma studio
- No local dumps or backups available
This is 6 months of research data that's been lost. Any help, guidance, or escalation to Prisma team would be incredibly appreciated. Even if recovery isn't possible, I need to understand what happened and how to prevent this in the future.
Please help if you have any suggestions or can escalate this to someone at Prisma who might have emergency recovery options.
@prisma-team (if monitoring) - this is a genuine emergency situation.5 Replies
You decided to hold for human wisdom. We'll chime in soon! Meanwhile,
#ask-ai is there if you need a quick second opinion.You’ll need to email Prisma for this kind of emergency. The Discord is community support.
Hi!
As Jon mentioned, you can reach out to us at support@prisma.io for any emergencies.
Can you share with me the email id or the GitHub handle with which you created the account?
If you were using Prisma Postgres, then it might be possible to retrieve your data from an automated backup if you upgrade to Pro or Business plan.
Hi Nurul, here is my email: neliobilla@gmail.com and github account
https://github.com/Nelio-Bila
GitHub
Nelio-Bila - Overview
"We are what we repeatedly do. Excellence, then, is not an act but a habit."
- Aristotle - Nelio-Bila
Can you go to Backups section in Database settings and check if your are able to see any backups?
You would need to upgrade to pro/business plan in case you would want to restore from one of the automated backups.