Cloudflare NS not being recognized as authoritative

When I try to change name servers from dns12.ovh.net, ns12.ovh.net to jonah.ns.cloudflare.com, shaz.ns.cloudflare.com I encounter the following error: “Unable to update DNS for the following reason: The set of NS records ([]) present in the domain zone ”coralmc.co.uk“ on the server jonah.ns.cloudflare.com does not contain the NS record for jonah.ns.cloudflare.com)”. Things that i've tried to do: - Settings up in another cloudflare account - Deleting the domain and recreating it - Double checked DNSSEC - Double checked both nameservers typos and domain typos
root@185:~# dig NS coralmc.it @jonah.ns.cloudflare.com

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> NS coralmc.it @jonah.ns.cloudflare.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 32129
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
; EDE: 20 (Not Authoritative)
;; QUESTION SECTION:
;coralmc.it. IN NS

;; Query time: 1 msec
;; SERVER: 2a06:98c1:50::ac40:21ba#53(jonah.ns.cloudflare.com) (UDP)
;; WHEN: Tue Jul 01 19:20:59 CEST 2025
;; MSG SIZE rcvd: 45
root@185:~# dig NS coralmc.it @jonah.ns.cloudflare.com

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> NS coralmc.it @jonah.ns.cloudflare.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 32129
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
; EDE: 20 (Not Authoritative)
;; QUESTION SECTION:
;coralmc.it. IN NS

;; Query time: 1 msec
;; SERVER: 2a06:98c1:50::ac40:21ba#53(jonah.ns.cloudflare.com) (UDP)
;; WHEN: Tue Jul 01 19:20:59 CEST 2025
;; MSG SIZE rcvd: 45
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27 Replies
SuperHelpflare
SuperHelpflare4mo ago
Feedback
Feedback has been submitted! Thank you :)
Richi
RichiOP4mo ago
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Richi
RichiOP4mo ago
i've already contacted OVH, and they said that the dns zone doesnt exist on cloudflare's end 👍, i'll give it a try
Richi
RichiOP4mo ago
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Richi
RichiOP4mo ago
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Richi
RichiOP4mo ago
Indeed when running the DIG command it fails, proving that the domain is not setup correctly
Richi
RichiOP4mo ago
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Richi
RichiOP4mo ago
at this point i believe its cloudflare's fault
Murphy
Murphy4mo ago
That's a technical error
Laudian
Laudian4mo ago
I see 3 different sets of Cloudflare nameservers for your domain, but Jonah/Shaz isn't one of them. Are you sure these are the nameservers that Cloudflare assigned to your domain? The Italian registry only accepts nameserver changes if the new nameservers respond to requests for the domain (I don't know what exactly they check though). So OVH can't do anything in this situation.
Richi
RichiOP4mo ago
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Richi
RichiOP4mo ago
the domain is coralmc.it i dont know why ovh responsed with heyserindustrial.com, while coralmc.co.uk was a translation made by google translate somehow
Laudian
Laudian4mo ago
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Laudian
Laudian4mo ago
What do you see for your domain there in the top left of the dashboard?
Richi
RichiOP4mo ago
No description
Laudian
Laudian4mo ago
Hmm, not sure if there is a limit how many accounts a zone can be pending in at the same time. I'll ask if someone knows more. Do the other accounts with these nameservers belong to you as well?
alexandra.ns.cloudflare.com.:
alexandra.ns.cloudflare.com
ashton.ns.cloudflare.com


arya.ns.cloudflare.com.:
arya.ns.cloudflare.com
harvey.ns.cloudflare.com


boyd.ns.cloudflare.com.:
boyd.ns.cloudflare.com
lana.ns.cloudflare.com
alexandra.ns.cloudflare.com.:
alexandra.ns.cloudflare.com
ashton.ns.cloudflare.com


arya.ns.cloudflare.com.:
arya.ns.cloudflare.com
harvey.ns.cloudflare.com


boyd.ns.cloudflare.com.:
boyd.ns.cloudflare.com
lana.ns.cloudflare.com
If these other accounts to which the domain has been added do not belong to you, you'll need to create a support ticket. Please share the ticket # so I can escalate that ticket.
Richi
RichiOP4mo ago
The support ticket # is 01633857. Unfortunately all of the listed account with those name server do not belong to me. Thank you very much for the help
Laudian
Laudian4mo ago
I've escalated your ticket to support.
Richi
RichiOP4mo ago
❤️ ❤️
Richi
RichiOP4mo ago
is this normal?
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Laudian
Laudian4mo ago
What exactly?
Richi
RichiOP4mo ago
that the reply of the suoport ticket is just ‘Hi’ with no content attached, im unable to see what the support has written
Laudian
Laudian4mo ago
no, that's not normal.
Richi
RichiOP4mo ago
what do you advise to do?
Laudian
Laudian4mo ago
Reply to the email and explain that the last message seems incomplete.
Richi
RichiOP4mo ago
xd
No description
Laudian
Laudian4mo ago
Oh, it might just be that's an automatic reply that let's you know about any changes to the ticket. Just a "Hi" before the message seems a little odd though. Let me check my own tickets. I haven't seen anythign similar, but for now I'd just assume the email notification is poorly written.

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