Cloudflare NS not being recognized as authoritative
When I try to change name servers from dns12.ovh.net, ns12.ovh.net to jonah.ns.cloudflare.com, shaz.ns.cloudflare.com I encounter the following error:
“Unable to update DNS for the following reason: The set of NS records ([]) present in the domain zone ”coralmc.co.uk“ on the server jonah.ns.cloudflare.com does not contain the NS record for jonah.ns.cloudflare.com)”.
Things that i've tried to do:
- Settings up in another cloudflare account
- Deleting the domain and recreating it
- Double checked DNSSEC
- Double checked both nameservers typos and domain typos

27 Replies
Feedback
Feedback has been submitted! Thank you :)

i've already contacted OVH, and they said that the dns zone doesnt exist on cloudflare's end
👍, i'll give it a try


Indeed when running the DIG command it fails, proving that the domain is not setup correctly

at this point i believe its cloudflare's fault
That's a technical error
I see 3 different sets of Cloudflare nameservers for your domain, but Jonah/Shaz isn't one of them. Are you sure these are the nameservers that Cloudflare assigned to your domain?
The Italian registry only accepts nameserver changes if the new nameservers respond to requests for the domain (I don't know what exactly they check though). So OVH can't do anything in this situation.

the domain is
coralmc.it
i dont know why ovh responsed with heyserindustrial.com
, while coralmc.co.uk was a translation made by google translate somehow
What do you see for your domain there in the top left of the dashboard?

Hmm, not sure if there is a limit how many accounts a zone can be pending in at the same time.
I'll ask if someone knows more.
Do the other accounts with these nameservers belong to you as well?
If these other accounts to which the domain has been added do not belong to you, you'll need to create a support ticket.
Please share the ticket # so I can escalate that ticket.
The support ticket # is
01633857
. Unfortunately all of the listed account with those name server do not belong to me.
Thank you very much for the helpI've escalated your ticket to support.
❤️ ❤️
is this normal?

What exactly?
that the reply of the suoport ticket is just ‘Hi’ with no content attached, im unable to see what the support has written
no, that's not normal.
what do you advise to do?
Reply to the email and explain that the last message seems incomplete.
xd

Oh, it might just be that's an automatic reply that let's you know about any changes to the ticket. Just a "Hi" before the message seems a little odd though. Let me check my own tickets.
I haven't seen anythign similar, but for now I'd just assume the email notification is poorly written.