Error loading images after upgrading to
I updated from v1.125.3 to the latest 1.135.3 and my library was gone when I started Immich up again. It was like it was a fresh install. I should also note that I changed from pgdata to ${DB_DATA_LOCATION} as part of this upgrade. For some reason, backups were not being taken automatically, although the option was set. I couldn't add the job in the Jobs tab either, the selection didn't appear. So I did take a manual backup before upgrading. Following the restore process after the upgrade brings back my user, but all of my photos show blurry thumbnails, and when click into them it shows "Error loading image". I tried running the jobs but the logs show
Unknown error: Error: ENOENT: no such file or directory for each asset. Not sure how to proceed. I'm running on Unraid with docker compose.15 Replies
:wave: Hey @villyvitz,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.If you restart the immich-server container, does it come back up or does it complain about missing .immich files?
No
It comes back up
Did you make any changes at all to the storage/paths recently?
No, the only thing I did was add the
DB_DATA_LOCATION=/mnt/user/appdata/immich-cache/postgres/ pathCan you post the full log?
What's the best way to pull the logs? docker compose logs only shows a limited amount of lines from the unraid terminal
Got it
immich_postgres log
so you moved from a volume to a mount point? in that case you need to restore your DB from a backup
oh sorry, you did that already. did you try rerunning the thumbs generation job ?
yes, I reran all the jobs. when running the thumbnail job the logs show the
file not found error
it scans through the whole library and throws that error for each fileI see in your env you have many custom paths mapping, but none of them are used in your compose.
ah fuck
that was it
when i set up immich I used some youtube tutorial that used the custom paths, but i totally forgot about that. so when I updated to the newest version I just copy and pasted the compose without thinking like a dumbass
thanks for the help