Immich•2mo ago

Smart Search fails with `Unable to run job handler` even though Face Detection works

Hello, I am currently using immich with caddy and tailscale. Immich's face detection and recognition features work but when I try to run smart search, it returns

Unable to run job handler (smart-search): Error: Machine learning request '{"clip":{"visual":{"modelName":"immich-app/ViT-SO400M-16-SigLIP2-384__webli"}}}' failed for all URLs

. I initially thought that it was due to my docker containers not being in the same network, but the issue still persists with all the containers in the same network. What could be causing this issue?

9 Replies

Immich•2mo ago

:wave: Hey @Joshua John, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

Joshua JohnOP•2mo ago

My .env file:

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/media
THUMB_LOCATION=/media/thumbs
ENCODED_VIDEO_LOCATION=/media/encoded-video
PROFILE_LOCATION=/media/profile
BACKUP_LOCATION=/media/backups

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<password>

REDIS_HOSTNAME=immich_redis

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=<username>
DB_DATABASE_NAME=immich

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/media
THUMB_LOCATION=/media/thumbs
ENCODED_VIDEO_LOCATION=/media/encoded-video
PROFILE_LOCATION=/media/profile
BACKUP_LOCATION=/media/backups

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=<password>

REDIS_HOSTNAME=immich_redis

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=<username>
DB_DATABASE_NAME=immich

Joshua JohnOP•2mo ago

My docker-compose file:

message.txt

Joshua JohnOP•2mo ago

I currently cannot access my server locally, so reverse proxy and tailscale is my only way of accessing it :/

NoMachine•2mo ago

model name shouldn't contain immich-app

Joshua JohnOP•2mo ago

I still get the same issue. Logs below:

immich_server            | [Nest] 7  - 07/09/2025, 2:48:15 PM    WARN [Microservices:MachineLearningRepository] Machine learning request to "http://immich-machine-learning:3003" failed: fetch failed              
immich_server            | [Nest] 7  - 07/09/2025, 2:48:15 PM   ERROR [Microservices:{"id":"258064e8-fbc2-4657-8d15-36c3b5b233cf"}] Unable to run job handler (smart-search): Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-B-16-SigLIP2__webli"}}}' failed for all URLs
immich_server            | Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-B-16-SigLIP2__webli"}}}' failed for all URLs
immich_server            |     at MachineLearningRepository.predict (/usr/src/app/dist/repositories/machine-learning.repository.js:98:15)
immich_server            |     at async MachineLearningRepository.encodeImage (/usr/src/app/dist/repositories/machine-learning.repository.js:116:26)
immich_server            |     at async SmartInfoService.handleEncodeClip (/usr/src/app/dist/services/smart-info.service.js:91:27)
immich_server            |     at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:166:28)
immich_server            |     at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:126:13)
immich_server            |     at async /usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:526:32
immich_server            |     at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:751:24)

immich_server            | [Nest] 7  - 07/09/2025, 2:48:15 PM    WARN [Microservices:MachineLearningRepository] Machine learning request to "http://immich-machine-learning:3003" failed: fetch failed              
immich_server            | [Nest] 7  - 07/09/2025, 2:48:15 PM   ERROR [Microservices:{"id":"258064e8-fbc2-4657-8d15-36c3b5b233cf"}] Unable to run job handler (smart-search): Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-B-16-SigLIP2__webli"}}}' failed for all URLs
immich_server            | Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-B-16-SigLIP2__webli"}}}' failed for all URLs
immich_server            |     at MachineLearningRepository.predict (/usr/src/app/dist/repositories/machine-learning.repository.js:98:15)
immich_server            |     at async MachineLearningRepository.encodeImage (/usr/src/app/dist/repositories/machine-learning.repository.js:116:26)
immich_server            |     at async SmartInfoService.handleEncodeClip (/usr/src/app/dist/services/smart-info.service.js:91:27)
immich_server            |     at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:166:28)
immich_server            |     at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:126:13)
immich_server            |     at async /usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:526:32
immich_server            |     at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:751:24)

NoMachine•2mo ago

check the logs of the ML container

Joshua JohnOP•2mo ago

I’m not sure what happened, but I changed the model name, reset everything and restarted docker and it worked! Thank you for your help

Immich•2mo ago

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Smart Search fails with `Unable to run job handler` even though Face Detection works

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