Damaged tenting foot. No response from contact us form
Hello, I bought my Lily58 kit about a month ago. Soon after, I realized one of my tenting feet had a manufacturing defect. It was constructed in such a way that prevented it from extending at all. I reached out through the Contact Us page and got no response. That was at least two weeks ago now and I've heard nothing since.
6 Replies
I apologize for the damaged tenting foot and the lack of response you've received.
For issues concerning damaged parts or any order-related changes, please reach out directly to our support team via email at
hello@typeractive.xyz. They will be able to assist you with this.
Please let me know if you have any other questions or need further assistance with your build!@TK do you know when you sent this message on the contact us page more specifically? I can't find your inquiry looking through our emails 🤔
I sent it on June 26th, and indicated I could send a photo of the defective foot if requested. This is that photo.
You can see the tab on the right side is on top of the pin where it should be under. I can send an email directly tonight if that is easier
yeah that’s not right! we can send a replacement. please send an email to hello@
really weird I don’t see any email from you on june 26th/25th/27th
no idea what happened to it
That's alright. It must've made a wrong turn in the tubes somewhere. I sent a new email today with the order number.