Randomly Getting introspect operation failed Prisma accelerate
please i need help. this just came up this evening. been trying to find a fix
3 Replies
You chose to compile with the bot. One moment while I piece together your answer…
If you're experiencing random failures with Prisma introspect operations while using Accelerate, there are a few possible causes based on the knowledge sources:
1. Accelerate Outages or Service Issues: There have been incidents where Prisma Accelerate was down or affected by third-party outages (like Cloudflare), resulting in errors such as malformed JSON responses or inability to connect. In such cases, the issue is on the service side and not with your setup. You can check the current status at Prisma Status and see if there are ongoing incidents. Sometimes, waiting for the service to be restored is the only solution. Disabling IPv6 or using a VPN has helped some users as a temporary workaround during network-related outages Prisma Accelerate is down.
2. Accelerate Error Codes: If you see errors like
P6000 (generic server error), P6004 (query timeout), or P6008 (connection error), these are documented Accelerate-specific errors. For example, P6004 means your query exceeded the timeout limit, and P6009 means the response size was too large. You can find more about these errors and their troubleshooting steps in the Prisma error reference.
3. Plan Limits: If you are on the free plan, you might hit usage or timeout limits. Upgrading your plan can increase these limits, but it's also recommended to optimize your queries and database operations Accelerate FAQ.
What you can do:
- Check the Prisma status page for outages.
- Review the exact error code/message for more targeted troubleshooting.
- If you hit plan limits, consider upgrading or optimizing your queries.
- If the issue persists and is not related to a known outage, contact Prisma support.
If you provid
e the exact error message or code, I can help you further narrow down the cause.
🤔 Alright, thanks for letting us know that there's still some help needed. A team member will reply to you shortly.
In the meantime, please let us know any additional info, questions, or which parts of the answer may need clarification.Hey, we had an incident that caused this error. This was fixed the same day after a few hours: https://www.prisma-status.com/incidents/glcgmdm9kcrg
Is this issue happening again? I am getting this same error.