Urgent Review Request – False Positive Ban & HWID Restriction Despite Clean Logs
Dear Riot Dev Team,
I am writing to urgently request a manual review of my recent permanent account suspension and HWID restriction, which occurred only 48 hours after my previous HWID ban (lasting 4 months) was lifted.
1. Background:
- In early 2025, my system’s HWID was flagged and blocked by Vanguard.
- I waited the full 4-month restriction period and fully complied with all guidelines.
- On July 17, 2025, my HWID block was lifted, and I resumed playing Valorant using only my clean account and a legitimate latency optimizer (ExitLag).
- On July 19, 2025, just 2 days later, I was permanently banned again—this time both my account and HWID—without any clear explanation.
2. Technical Evidence:
I have attached all relevant log files via ticket #115833844. After thorough review, I confirm:
- ✅ No evidence of any cheating tools, macro software, or overlays (e.g., AHK, GHUB, Razer Synapse).
- ✅ No unauthorized DLL injections, helper scripts, or process anomalies.
- ✅ My performance on July 18 was entirely normal (solo Phoenix mid, no unusual frag rates).
- ⚠️ The only anomalies in the logs are:
1. My GPU (Radeon 520) appears as “Unknown” due to outdated drivers:
2. ExitLag’s DNS/Proxy fallback:
These two factors may have been misinterpreted by Vanguard as signs of spoofing or cloaked networking, resulting in a false-positive ban.
3. Fairness & Impact:
- I have never used any cheat or automation. My sole goal was to reduce latency.
- Previous support responses have been generic and did not address the detailed logs I provided.
- Being banned again so soon, despite playing legitimately, is extremely unfair.
4. Request:
- Please escalate this case to your internal anti-cheat technical team for a fact-based review.
- I am ready to provide logs, screenshots, driver details, and ExitLag usage steps upon request.
- I respectfully ask for the reinstatement of my account and HWID, and a transparent explanation to prevent future misunderstandings.
Thank you for your time, understanding, and for ensuring fairness for dedicated players like myself.
Sincerely,
lswwsz
Ticket ID: #115833844
Ticket ID: #115833844
78 Replies
chatgpt 😭
sory
my english dump
:b_huhu:
nah its ok
:mz_love1:
Riot ID?
Riot#Tag so a dev can check
lswwsz#10293
here thank you :3
@Xyrem
SERVER AP
can you show me your msinfo32
@✦ ! BAO.BG ❘ wowy #! Click windows + r
then in the little box type "msinfo32"
click enter
take a full screenshot
here
sorry
my wifi super bad
you got banned for cheating
what
not a false ban
no way
Oh shit
alright
well i tried
bye
what apps for ban
ty xyrem
I already sent clean logs and system info – there's nothing suspicious.
Please consider a manual second review. This feels like a false HWID flag.
Thanks.
check a log file please
i dont hack any more
its not a false positive
"Anymore" 💀
my english badd
prhh
did u hack before?
noo
i cant share teamviewer
to check all
discord
history
no
ALL
did you cheat EVER
hmm
yes
i deleted all
is a bot trigger
Ok you are rightfully banned
sorry i cant help
it's a cheat
so you are banned correct
uhmm
whyy
^
That’s why
Stop cheating
I regretted waiting 4 months
PLEASE
Major skill issues
i cant do anymore
is 4 monthy
icarus how do u deal w these
people
gang just get good
and stop cheating
ur ban will not be removed
skill issue gng
I admit I used triggerbot tools in the past, and I fully accepted the HWID ban back then. I served the full 120-day restriction and returned clean, without using any cheats, scripts, or macros.
After just 2 days of clean play, I was banned again. I believe this is a legacy HWID flag — a false re-trigger. I submitted logs and system info showing nothing suspicious.
I truly want to play fair now. Please consider a manual review or give me guidance on how to clean my system for a fresh start.
and old account
is iron rank
im so noob
whyy
Are you trying to log back into the account you cheated with?
no
fym shouldnt it be a hwid ban????
did you use another pc
I accepted because I was wrong but now I repent
oh shit nvm
no
uhh
bro
hii brother its been a while i cant launch valorant if u can help me i appricate it
you should go ahead and wait ANOTHER ban out
and reset your pc before you play again
you can ping me in a new thread when your new ban is over
I waited for the whole hwid group for 4 months
Wait again
I waited for the whole hwid group for 4 months
since the cheat u used had traces
and it caused another ban
I have been playing for 2 days and got banned again, why?
and now
im not using any hack cheat
3th party
When i want to launch it give me this
Because the old cheat had files on your computer causing a ban
make ur own thread
i reseted window
i deleted all
and also @Icarus
Okay sorry
Then you def cheated again
no
since on a windows reset theres nothing that can instigate a ban
sê log
see logs
Ok then idk, xyrem took a look into it (hes a game dev) and said its right
so
nothing i can do
wait out the ban again
you know i had to wait 4 months to play again, no jail time
Ok
do it again
NOOOOOOOOO
L
Cheater L again
yea
🥐
before cheater
and now
fair player
I fully acknowledge that in the past, I used trigger-based tools — and I paid the price. I accepted the HWID ban without complaint and patiently waited through the 120-day restriction, understanding that it was a consequence of my actions.
But after finally getting the chance to play again, I was banned within just two days — despite taking every precaution to stay clean. No scripts, no macros, no cheat tools. Just the raw game, pure and honest.
I submitted system logs, msinfo32 reports, and all relevant files — which show a clean system. There is nothing malicious running. I’ve changed, both as a player and a person. And yet, I feel like my past is still chasing me — that some leftover HWID or system trace is unfairly marking me, even after I’ve served my time.
Please, I’m not asking for special treatment — just fairness. A second chance. A real manual review by a human who understands that people can change. I want nothing more than to enjoy Valorant legitimately, like everyone else.
I have spent more money on reducing my lag with ExitLag than on cosmetics — because I value smooth team experience more than skins. I care about the integrity of the match, and that’s why I’m here, being honest with you.
If there's anything more I can provide — logs, data, system info — I will do it immediately.
I ask not for forgiveness, but the opportunity to prove I’m no longer the player I once was.
chat gpt
BRO OK WE GET IT
in all my
your not getting unbanned
end of topic
your ban is here to stay
why
im not cheat to game now
Xyrem reviewed the ban manually
and its correct
any more words go to
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
@Xyrem please 😭