Support Ticket#20560 / created - no follow-up / POD deletes all data / Require response via email.
"River" responded to the ticket originally, with no follow-up. We are now in on a critical time-loss with no support.
Please have someone reach out directly here, on the discord, or through email as the situation needs immediate resolution.
8 Replies
@Dj
Hi,
When you are using a Pod started with Network Storage you specifically are not given access to the "Stop" button.
I can see that the Pod curently EXITED/Stopped on your account (r577...) was not started with a Network Storage drive attached. Additionally, I can see that your account does not have a Network Storage Volume created at all. I can understand it's frustrating to lose system installed packages because of the way container storage works, but you're not persisting files in /workspace because you do not pay for or mount this storage.
PS: River is that support agents real name!
If you'd like, I can take the feedback of hiding the Volume Path unless a Volume is mounted and refund you for the credit caused by our confusion? :) @VoxLVX
We need to resolve a few things and instructions provided.
1. every pod is set up with 500gb of storage space.
2. Then there is the temp storage.
Why, when the pod is stopped, is the entire system reset?
If we're not paying for community and using secure (recommendation based on sales rep who took the specs and requirements and 3X confirmed they were accurate) then they were incorrect and I wrote them earlier in the week and then couldn't answer anything and pointed to a link to support.
Critical / Immediate needs:
1. Maintain the base system and elements installed on our pod storage
2. Maintain our tools and containers (a combination of several GenAI tools) that make up a pipeline.
3. Regardless of the GPU, we can't have to re-deploy every single time we start / stop a pod HOWEVER we also can't have a pod burning at X$ per hour when not in production use - and if it's turned off we lose everything.
However you can provide support - we need to be up and running and completely bullet-proof in the next 24 hours.
Any assistance on refunding would be very helpful and I'm certainly thankful for that - it would be in order.
Please ask me any other questions and I will try to provide answers as quickly - in response - as I can. I do not want my responses all in public support though.
Can you help explain where the confiiguration adjustment is so that the system stays intact and you have access to the network storage voluem?
I have no access to our Hubspot, so I have no idea how to see who you were assigned to reach out to :frowning3:
It's easiest to think of Pods as Docker Containers (because they are). We can give you a folder in a VERY LARGE Network Volume, but you pay for the storage we reserve for you in the cluster. However, whenever you start the container you're... starting a container. We can give you storage on the host, but that's lost after the Pod is terminated we delete this making a sort of blind assumption you're just done with the Pod entirely since they're meant for more persistant runs. Another quick analogy is the Network Volume is like a Flash Drive - but your Pod is your operating system in a VM. Restarting will send you back to your default state.
For your system dependencies, the easiest I can recommend is a custom Docker template. As a quick fix https://ghcr.io to start and I'd maybe move off their platform in the future when you have time.
I have no questions about your setup, but you can ping me directly (be advised the current time is 9:20 PM Central time on a Sunday, so I won't be around until the morning during office hours) to instead help you.
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@VoxLVX For a refund and to respect the support teams flow, I've replied to you over email with a credit code worth everything you've spent + a little more. Hopefully that makes up for everything. If you can tell me who your sales partner was, I'll pass a note to them too.
My response also marks your ticket as solved - just an FYI.