PUBG MOBILE security team
It says “Please provide proof of previous account usage, such as screenshots of UC purchase.” It says screenshots but I’m only allowed to give one picture? So should I give picture of the oldest purchase record I have or the newest one? Or is there a way that I can give multiple screenshots?
Solution
If you wish to submit multiple screenshots via the in-game recovery tool, you can upload the images or other supportive materials to a website/application like Google Drive. After uploading the screenshots, you can copy the shareable link and include it in your response in the Account Recovery Tool. It is recommended that the link's permission is set to public.
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
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