PUBG MOBILE security team
It says “Please provide proof of previous account usage, such as screenshots of UC purchase.” It says screenshots but I’m only allowed to give one picture? So should I give picture of the oldest purchase record I have or the newest one? Or is there a way that I can give multiple screenshots?
Solution:Jump to solution
If you wish to submit multiple screenshots via the in-game recovery tool, you can upload the images or other supportive materials to a website/application like Google Drive. After uploading the screenshots, you can copy the shareable link and include it in your response in the Account Recovery Tool. It is recommended that the link's permission is set to public.
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
33 Replies
provide an screenshot with a big amount of uc
like 1800 or more idk
but if this appears to you
you might have a problem later
this might appear
if you still have access to your account you need to play like 2 months for that suspicious activity thing to dissapear
Alright
I don’t unfortunately
when do you lost the account
Less than 2 weeks ago
I received this message and then I click the yellow phrase for it to take me there
have you tried to submit an claim trought that ?
I already submitted two claims one through the in game customer service and one through a Google form but both got rejected
My last option is this one I was waiting to get a response about what screenshot to put there
Thats what someone told me that you need to put an screenshot with a big amount of uc
preferably from midasbuy
The id need to be visible
Well all my purchases are made in midasbuy lol thankfully
Was it a moderator in this server?
I don’t wanna lose my chances of getting my claim approved
it was a friend of mine that had the same problem
Was his problem resolved?
thats okey I know you cant trust a stranger
yea
you can wait for a moderator to reply maybe they know more
Yeah I’ll wait better safe than sorry
Still thanks mate
I tried to help 👍🏻
@☃
Old and new both work
It don’t really matter
Ur account got flagged
Are you trying to clean a bought account
Or your trying to roll back a sold account
No Ive been playing on that account for 7 years
Then how was it flagged
What did you do
The phone number linked to it was changed
the hacker turned on secondary verification
My Twitter and email are still linked to it but I can’t login because of secondary verification
He cannot change it
Unless you let him
I wouldn’t be filing a claim if I willingly let him change it 🤦
Was it changed suddenly
can’t be right
I got an email saying the number was changed and after that I can’t login anymore
Didn’t even get an email that an unknown device tryna login
how can he do it
weird
what was ur collection level
60 or 61 can’t remember exact
I don’t got good skins don’t know why it’s my account they hack 🤦
Send a email to service@pubgmobile.com to lift the restriction on ur account due to which u can’t file the claim through ur regular device
Once lifted file the claim along with the information needed it will be recovered
Thanks a lot dude I will try that
You are welcome
I am unable to get my I’d despite of all proof for my I’d but still restrictions on my account and o could not file the claim it’s been 25 days now and after 30 days my regular device will not remain trusted due to the reason that I could not log in to my game for 30 days sending a lot of emails to service@pubgmobile.com but all in vain automated response that try once the restrictions are lifted so sad 7 years and hell amount of money spent all is going in vain really sad
Solution
If you wish to submit multiple screenshots via the in-game recovery tool, you can upload the images or other supportive materials to a website/application like Google Drive. After uploading the screenshots, you can copy the shareable link and include it in your response in the Account Recovery Tool. It is recommended that the link's permission is set to public.
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
I wanted to know that still restrictions are on my account and o tried filing the Claim from my regular device the problem is o can’t file and i sent email to service@pubgmobile.com and they are replying file through regular device once the restrictions are lifted now it’s almost one month now and my device will no more remain regular and the hacker is playing from my ID and he purchased the üç also after hacking the account
Please advice will I be able to get back my account ?
Please contact the the customer service for any questions.