TypebotT
Typebot•6mo ago
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Frequent Google Sheets Integration Errors and Platform Stability Concerns

Hi Typebot Team,

We've been experiencing errors with the Google Sheets integration on our bots. Most recently, we received the following error:

"Google API error – [401] Request had invalid authentication credentials. Expected OAuth 2 access token, login cookie or other valid authentication credential."

This error appears even though the credentials were working fine previously. We have not changed our configuration, and the issue seems to occur intermittently across different Google accounts and bots. It disrupts our users' experience and makes the platform feel unstable.

Could you please help us understand:

  1. Why this kind of error suddenly occurs without any manual changes?
  2. Whether there is a known token expiration period or event that triggers this disconnection?
  3. If there's a way to prevent this (such as automatic token refresh or alerts)?
  4. Whether you are working on improving stability for Google Sheets integration?
We really like using Typebot, but these reliability issues are forcing us to consider alternative platforms for mission-critical bots. We'd appreciate your insight and any recommendations for preventing this from happening again.

Best regards,
Oskar
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