Recovering an account over 3 years ago
This seems a bit far-fetched, but I really want to have this account (I'm sure anyone in my position would as well).
tl;dr, my whole pc was ratted (silly me), and I was force to a position to wipe all information and social media and start over, therefore permanently removing my google and facebook account that has more than 10y of memories and data. This obviously included my PUBG Mobile account that I connect to, and so permanently locking me out of the account.
I did not remember a way to link phone number / email during the time (I sound old LOL), but I tried the normal route of going through the record portal and submitting a record. However here is where I got really confused.
1. It asks for information in the previous 6 months, but I never launched the game for at least 5 years already (I think). So what information should I be giving?
2. It asks for the email registered, but my email have an underscore(_), which the record did not accept for some reason, so how can I give my honest information?
3. It asks to use the phone I used to play the game on in the previous 6 months. Again, I don't know which phone to put due to the above reason. Should I have put the device that I played on?? like Samsung S9+ and Note 8?
4. It currently already rejected my record, but do I ever get to know which information was wrong? Is there any way to reach out to the support team personally?
I hope someone can clear up the above question that I have. Any help would be greatly appreciated :> :catok:
tl;dr, my whole pc was ratted (silly me), and I was force to a position to wipe all information and social media and start over, therefore permanently removing my google and facebook account that has more than 10y of memories and data. This obviously included my PUBG Mobile account that I connect to, and so permanently locking me out of the account.
I did not remember a way to link phone number / email during the time (I sound old LOL), but I tried the normal route of going through the record portal and submitting a record. However here is where I got really confused.
1. It asks for information in the previous 6 months, but I never launched the game for at least 5 years already (I think). So what information should I be giving?
2. It asks for the email registered, but my email have an underscore(_), which the record did not accept for some reason, so how can I give my honest information?
3. It asks to use the phone I used to play the game on in the previous 6 months. Again, I don't know which phone to put due to the above reason. Should I have put the device that I played on?? like Samsung S9+ and Note 8?
4. It currently already rejected my record, but do I ever get to know which information was wrong? Is there any way to reach out to the support team personally?
I hope someone can clear up the above question that I have. Any help would be greatly appreciated :> :catok:
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