Immich•5mo ago

trash

My external lib folder was offline for a while, now immich has removed all those photos from the albums they where in and put them in the "trash" folder.

No photo is deleted, they are mounted as ready only.

I do not know when it happened, i only discovered it today.

I've also been restarting my server quite a bit to debug a different issue, but it seems to be unrelated.

I saw this https://github.com/immich-app/immich/issues/13048 that mentions immich trashes photos if they are offline.

How to disable this behavior? Why does restore not put them back in the albums?

Is there anything to do to get them back into albums aside from hard work again ?

Immich•7/23/25, 9:48 PM

:wave: Hey @eKristensen,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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EeKristensen My external lib folder was offline for a while, now immich has removed all those...

Immich•7/23/25, 9:48 PM

[Issue] Files that are offline (deleted or missing) do not show in the trash folder. (immich-app/immich#13048)

Immich•7/23/25, 9:48 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

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Daniel•7/23/25, 9:49 PM

It'll put them back if Immich recognizes the files as online again

Daniel•7/23/25, 9:49 PM

So if your mount is back they should come back too

eKristensenOP•7/23/25, 9:50 PM

They dont

eKristensenOP•7/23/25, 9:50 PM

the files are online again, i can see them just fine in the trash

eKristensenOP•7/23/25, 9:50 PM

but my albums are all empty

Daniel•7/23/25, 9:50 PM

You can always see them just fine in the trash because you're only seeing a preview there

eKristensenOP•7/23/25, 9:50 PM

Actually they refuse to be "untrashed"

Daniel•7/23/25, 9:51 PM

Yes that's expected behavior too

eKristensenOP•7/23/25, 9:51 PM

when i press restore and reload the page they appear there again

Daniel•7/23/25, 9:51 PM

Yes

Daniel•7/23/25, 9:51 PM

You cannot restore assets that got lost by you

Daniel•7/23/25, 9:51 PM

From Immich's perspective they're gone

eKristensenOP•7/23/25, 9:53 PM

I bash into the immish-server container and do a cat on the image and data come out

eKristensenOP•7/23/25, 9:53 PM

the data is there

Daniel•7/23/25, 9:54 PM

Then re-run the library scan

eKristensenOP•7/23/25, 9:54 PM

the data is not lost, immmish cannot delete it, i have "ro" on the colume

eKristensenOP•7/23/25, 9:55 PM

Alrighty, i'll see if that works. takes a while got quite a bit

eKristensenOP•7/24/25, 6:39 AM

Looks like it worked. Thank you for your help.

Daniel•7/24/25, 7:44 AM

Awesome!

trash

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