Cannot locate dashboard account

I have added this to my Zero Trust paid plan (Standard), but when I try to get support, I get a loop of not being able to find my dashboard account.

Even if I issue a ticket from the support page, the loop of not being able to find my dashboard account and I can't solve it, so I don't know what to do.

Vero•7/24/25, 9:22 AM

Can you link your user so we can take a look?

Vero•7/24/25, 9:22 AM

?link

SuperHelpflare•7/24/25, 9:22 AM

Please use the /link command to authenticate with your Cloudflare account and link it to your Discord user. This helps Cloudflare employees access your details more quickly and provide support. It also makes future support requests easier, since your account will already be linked.

KojiOP•7/24/25, 11:04 PM

@Vero
Thank you for your reply! I tried linking your Cloudflare account with the /link command, did it work?

Vero•7/25/25, 9:10 AM

yes, it worked. Thanks

Vero•7/29/25, 7:07 PM

it seems like this has been fixed

KojiOP•7/29/25, 11:07 PM

This has been resolved. Thank you very much for your support!

Vero•7/31/25, 10:00 AM

no problem

Cannot locate dashboard account

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