Provide User with Chat History
I'm wondering: Other chat solutions allow users to download the chat history or have it sent to them via email. Is this somehow possible with Typebot too?
3 Replies
You can consult Transcript in the Results tab by clickin on the Open button of the result
You can also set a variable with
Transcript value and use that value in an email you send to yourself for example
https://docs.typebot.io/editor/blocks/logic/set-variable#transcriptTypebot Docs
Set variable - Typebot Docs
Yes - that I was aware of. I was just hoping that there might an easy way for the chatter to get access to his history with Typebot, e.g. via download link or by sending it to him via email at any/every point in the conversation. This is something I often see with service chatbots and would help in regard to GDPR.
Why? Because if the user should ask me to delete his data, I would have to identify him first. So I have to provide him with a unique ID. Providing the unique ID is easy, but if the user can download the chat (including said ID) or have it emailed to him, he won't have to write it down somewhere and these requests would be much easier to process.