can someone help me out

i got hacked and the hacker used 3rd party software as i was banned for using 3rd party software, i was on my alt having fun when i saw my main playing deathmatch. i changed my passwords immediately but when i log on to my main it was banned for 3rd party software. i submitted a ticket to support but they insisted that it was banned because of 3rd party software and they did not want to even hear my explanation i spent 1.3k USD as a teenager and it means alot to me can someone help me out please
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