Docker containers disk space was full - now my mobile app and desktop photos are out of sync
Hi,
Hopefully someone can help me with this. The other day the lxc that I host docker on had a problem with a full disk (I didn't prune all the docker images in time). The area where my photos are stored was not full, but immich was not operating during this time. My phone app thinks it has uploaded photos from that day and show in the app, but on the desktop version I have a bunch of "image not avalable" logos and the images themselves are not in the library path for that day.
I tried using a backup of immich from before the disk full days and reinstalled the app on my phone, but the images are still not recognised as missing on my phone - and therefore wont upload.
I would like to have those days as they were my sons first day of school and my daughters birthday!
Again, any advice appreciated. I have now updated to the latest version in hope that the "Data sync' capability may help, but so far no success.
Cheers
Matt
3 Replies
:wave: Hey @Matt,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.so, the items exist in the immich DB but not in your library?
if you can identify them, from the image not available, just remove them from the web (make sure to disable sync remote deletions on the app), emoty the trash and refresh the timeline again in your app (pull down 3 times), it should flag them as pending backup again
ok, i'll give it a go.
Thanks. That was a straighforward fix. I think I was overthinking it! Most appreciated.