Fluidity of Mobile App when browsing photos
Hi - I can scroll up and down through photos via the web browser and the experience is very similar to Google Photos, as an example. Photos may be briefly shown blurred and in less than a second the thumbnails are perfectly normal. Scrolling is fluid and with no "jitter". I have a touch screen laptop and can flick up and down fine.
On my mobile (Galaxy S25) and my iPad Pro using the Immich App, scrolling is not fluid at all. Quite jerky and jumpy and quite a different experience to the browser.
Using the browser (Chrome) on my iPad or mobile, the experience is again similar to the desktop browser.
But the app is not fluid at all.
Is this expected behaviour?
4 Replies
:wave: Hey @Huwbee,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Currently yes you may experience this. Having many albums or many assets in a album I think is the main culprit. The sync process is tied to the UI thread of the app right now, so synching can make the app chug. This is currently being worked on and should get better in future releases.
I do have lots of albums which may tie in. Why would the number of albums impact scrolling all photos from the main photos screen?
Albums synching isn't a seperate process, it all runs on the same render thread.