2FA lockout
i can't even make a support case because i'm being told my email isn't associated with any account, yet my former cases used the same email... furthermore the payment method used on that account is no longer active. i need support.
3 Replies
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
won't help, my case won't be created
i need support to check this or i'm going with another provider once they all expire
well, a couple things before anyone can flag it to support:
1. did you make sure to use https://dash.cloudflare.com/login-help specifically?
2. when you say a case isnt created, what happens? do you get an email with an ID, or do you get no email at all?
if the problem is recieving emails, select "I cannot receive e-mail to this address" or "I cannot receive emails from Cloudflare to this address" as appropriate on the page
if you get a case number but are having trouble with communication on it, share more details