My company lost access to Cloudflare account [Free tier]
A few days ago, our company suddenly lost access to our corporate Outlook email. We are completely locked out and unable to log in. After contacting Microsoft support, they provided us with a DNS record that needs to be added through our DNS provider — which is Cloudflare.
Unfortunately, we’re also unable to access our Cloudflare account because it uses the same Outlook email address for login and password recovery. So now we’re stuck in a loop: we can’t fix the DNS because we can’t access Cloudflare, and we can’t recover our email without updating the DNS.
Could someone please guide us on how to proceed or help us regain access?
We are currently on the free tier.
Thank you in advance.
6 Replies
?login-gelp
?login-help
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
I can’t spell
#2
Thanks a lot! I went ahead and submitted the form following option 2. I don’t think we had any form of two-factor authentication enabled, unfortunately.
Do you know if it’s still possible to recover our account under these circumstances?
For now, I’ll wait for their response on my personal email. Fingers crossed!
I’m not entirely sure what process Support takes, and whether it will be able to go through. Though, for the future, I would recommend using an email that isn’t tied to the account registered to that email
it's possible but might take a bit. people do get this sort of thing untangled at least sometimes