106 Replies
;vgc
- Open the Task Manager > Details tab
- End the task on all VALORANT, Riot Client and VANGUARD-related apps/services
- Open the Control Panel > Uninstall a Program
- Uninstall Riot VANGUARD
- Open CMD as Admin and type these commands:
- sc delete vgc
- sc delete vgk
- Navigate to your C: Drive, then Program Files
- Find the VANGUARD folder and delete it
- Open the Riot Client and click update
- Restart your computer after the update
After you’re done with that:
- Press Windows key + R
- Type services.msc
- Look for vgc
- Right-click on vgc > Properties
- Change the startup type to automatic
- Start the services (if not started already)
We will be waiting for your response, thank you.
Can you try this & let me know what happens?
wait
Take your time.
should i delete val and download back
I would just delete Vanguard to see if that fixes it for now
i am downloading back,let me try to play one game
Okay!
i need to wait 30 mins because i afk two times 🙁
💀
I got that the other day
7 mins :val_Hampter:
The last few mins feels like forever :Sova_Sip:
i can't play rank in 3 days:Omen_Rage:
no way again
You do have a stable internet connection, right?
yes
Can you open task manager > performance tab and show ss in cpu tab the full page
it always said low fps
Oh, I see
How much FPS do you usually get?
around 150-170
Are you able to show me this?
ok wait
Take as long as you need.
i need to change language for u
wait :val_Prayge:
Is it the same error?
i mean i am changing english for u
:Clove_Heart:
I'm glad! So this issue is resolved?
nah i am opening now
So the same error code again?
yes
i just played one
and error again
Basically, this error could mean anything from a slow internet connection, slow CPU, etc. I checked the error codes helpdesk and it doesn’t have that one displayed. You can try contacting support & uploading your logs to the ticket.
after updated val this morning,it showed this error
i never seen this error before
Did you happen to see if you have any corrupted files? - Riot Client -> Settings -> Valorant -> Repair
let me show u this first
okay!
I think your internet might be to blame cause "Valorant recommends a minimum of 25 Mbps for download speed & a minimum of 1 Mbps upload speed "
However, you can try with the Repair thing & if that doesn't work try submitting a ticket
umm what's my problem
i want to know it clearly
With the VAN -72 it could be a factor of all those things. I would try submitting a support ticket.
ok,thx ur help:Sage_Heart:
You’re welcome! Sorry I couldn’t help resolve this issue!
can i add ur frd?Then i can ask u any val problem:val_Prayge:
Sure!
Would you like the link to submit the ticket?
ok!
https://support-valorant.riotgames.com/hc/en-us/requests/new -> Riot Vanguard Issue or VAN Error Message
thx!
You're welcome!
what is the subject
VAN -72 Error or anything you would like to put
Are you able to send me a SS of your CPU real quick?
okok
thank you!
ummm wdym ss of cpu
this but click CPU
Perfect! Thank you!
:val_Prayge:
Anying attachments i need to put?
Does it as for client logs?
You'll need to download the RIot Repair Tool at the botom to get the client logs
Should i download now?
Yes, you will need to upload the files to your ticket
run as admin?
Yep
it gathering logs
Wonderful! Upload the logs to your ticket once its done.
ok!Appreciate that!
Anytime! 🙂
if have any question again i will ask u,hope i don't disturd u:Jett_Love:
No worries! Feel free to tag me anytime!
why it gathering logs so long:Brim_LUL:
Are you able to send me a screenshot?
You did run the client as admin, correct?
yes
How long have you been waiting?
around 15 mins
I would "cancel" & try running it again
Run as admin ofc
i try again now
oh it works
Perfect! Upload the zip file to your support ticket.
which one should i click
Click "Open Log Folder" & select all the zip files
i add this?
Yes that
Upload both zip files to the ticket
can i submit now?
Yep
Make sure both files are on the ticket before submitting
Yep!
It may take a few days to receive a response from player support, but sometimes it may be sooner. This depends on how many tickets are currently in the queue.
it need me type response lol
The ticket is already submitted & they add that if you wanna add any extra information
oh sure
how long i need to wait
Within a few days
Sometimes within 24 hours
ok!
where can i check?
You can check via support website (https://support-valorant.riotgames.com/hc/en-us/requests) or when the ticket gets updated they send you an email
You can check either way
it knows my email?
Yes, it should’ve sent it to the one linked to your Riot account.
should i wait their reply now?
Yep
ok
After they send the reply, I will dm u. Thx for ur hard work!
No problem! I hope they can resolve this issue.
One more question,can i play valorant now or after they fix my issue?
You can continue playing but the game might disconnect you again & again
this could result in in-game queue suspensions
they banned me alr😭
can't play rank in 3 days
:logo_RiotGames: