Cloudflare support case waiting since 27th of july 2025
Hey,
So I have had a cf support case open regarding one of my multiple domains I have with cloudflare and have been waiting multiple days for a reply. I have actually had the ticket open since 27th of july and got a generic oh follow the docs response from a support rep when we are requesting to have one of our DNS Zones either reset or removed entirely as this can only be done via contacting support we are powerless and in the hands of cloudflare.
Problem is we cannot do anything ourselves otherwise we would. the ticket is mainly about getting random cloudflare IP addresses when visiting one of our domains. it does not affect the other domains on the account. Even though our security policies and the way its all setup is similar as we understand the task at hand and have worked with cloudflares systems over the last multiple years.
It's a unique error we have came across and we believe it to be cloudflare at fault for this issue. It seems to be a broken cloudflare configuration somewhere which is why we have opt'd to just fully remove the ZONE for the domain in question and to start from scratch. However we cannot do this ourselves since the domain is registered through cloudflare and would mean us DELETING the actual domain itself which would open it up to be registered by anyone. We do not want this. We only want the ZONE to be reset not delete the domain. However cloudflare's ai helper suggests that the only way to resolve this is by opening a ticket and having the support team at cloudflare resolve the problem by resetting the entire domain in question themselves.
The whole point of this is because of security I am guessing, but again we cannot do this ourselves otherwise we would. This is now day 4 of waiting and not getting anywhere and is drastically slowing down progress with our development as we cannot proceed without this being resolved. We cannot do anything until cloudflare resolves this problem.
How should I proceed? What should I do? any and all feedback on this would be great.
Thank you for reading
Case Number: 01669798
So I have had a cf support case open regarding one of my multiple domains I have with cloudflare and have been waiting multiple days for a reply. I have actually had the ticket open since 27th of july and got a generic oh follow the docs response from a support rep when we are requesting to have one of our DNS Zones either reset or removed entirely as this can only be done via contacting support we are powerless and in the hands of cloudflare.
Problem is we cannot do anything ourselves otherwise we would. the ticket is mainly about getting random cloudflare IP addresses when visiting one of our domains. it does not affect the other domains on the account. Even though our security policies and the way its all setup is similar as we understand the task at hand and have worked with cloudflares systems over the last multiple years.
It's a unique error we have came across and we believe it to be cloudflare at fault for this issue. It seems to be a broken cloudflare configuration somewhere which is why we have opt'd to just fully remove the ZONE for the domain in question and to start from scratch. However we cannot do this ourselves since the domain is registered through cloudflare and would mean us DELETING the actual domain itself which would open it up to be registered by anyone. We do not want this. We only want the ZONE to be reset not delete the domain. However cloudflare's ai helper suggests that the only way to resolve this is by opening a ticket and having the support team at cloudflare resolve the problem by resetting the entire domain in question themselves.
The whole point of this is because of security I am guessing, but again we cannot do this ourselves otherwise we would. This is now day 4 of waiting and not getting anywhere and is drastically slowing down progress with our development as we cannot proceed without this being resolved. We cannot do anything until cloudflare resolves this problem.
How should I proceed? What should I do? any and all feedback on this would be great.
Thank you for reading
Case Number: 01669798
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