Not receiving password reset email
I'm trying to login and the password I thought I had didn't work, so I went to reset the password and never received the email to allow me to reset my password in my inbox or spam. I wondered if I registered it under a different email for some reason, and so used the forgot email feature, which did send an email that I received. I also checked to see if I had used login via google, but when I tried I got "An error occurred during the login process. Please try again or contact support." and "login.oidc.error.failed-to-create-user". I've tried all of these several times over several days from different devices and difference networks, all with the same result. I clicked the option to Contact Support, but it required a login and therefore got me nowhere. I looked at the help center, and found "We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information", but the only remedy it offers there is community support. Help?
5 Replies
I wondered if I registered it under a different email for some reason, and so used the forgot email feature, which did send an email that I received.If it sent you an email, why can't you use it to reset your password?
There's two different "send me an email" features. One is "forgot email" where you enter your domain and it sends an email to the address associated with that domain. I used that feature and recieved that email, which simply stated "This notification confirms that your email for the Cloudflare user associated with [domain] is [email]. You can use [email] to log in to the Cloudflare dashboard." The second is "forgot password" where you enter your email and it (theoretically) sends you an email with a reset code. I entered my email, including copy/ pasting from the forgot email feature, and have not never recieved an email that would let me reset my password.
this is the extent of what we have in the community for help:
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
this one applies to you:
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help