Sydney server incident wipes several tables in prod and backup is daily.
Lots of unhappy users. Emailed support 1-2 day response reply. Some tables ok, but several high volume tables have been cleared. Do I wait to restore, hoping the data will return or what? First time experience with something like this. Checked logs, no deletion events associated. Happened when this happened: Aug 1, 2025
Problem with connection pools in ap-southeast-2
Resolved - This incident has been resolved.
Aug 1, 02:43 UTC
Monitoring - We have restarted the affected nodes and will continue monitoring. Postgres clients should reconnect automatically.
Aug 1, 02:07 UTC
Identified - We have identified a problem with connections proxied through one node of the cluster and are working on a fix.
Aug 1, 01:25 UTC
Investigating - We are investigating reports of problems connecting to databases via Supavisor for some customers in ap-southeast-2.
Aug 1, 01:11 UTC
2 Replies
Supabase support is the only ones who can help you with this. This is a user helping user platform and not an official Supabase support channel.
Thanks. Still waiting on them to hear back. they mentioned here, so still no solution.