Cant Purchase Workers Paid
Previously, I downgraded or canceled my Workers Paid subscription. Now, I’d like to re-subscribe to the Workers Paid plan, but I’m unable to do so.
The issue is that my current plan still appears as “Workers Paid,” even though the paid features are no longer active — it seems like my account is stuck in a limbo state. I suspect this might be a bug.
9 Replies
Hey. Have you already opened a ticket for this?
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Yes, I’ve already opened a ticket regarding this issue. Just waiting for support to get back to me
help to poke the billing team pls @Vero :bibicat:
can you please share the ticket number?
thanks!
poke @Vero 🐙 help pls, hanging up open ticket until now
we can't solve billing issues in the community
but I'm trying to get some attention on your issue
Thanks!
I really don't understand why this is taking so long. it’s been 9 days and I still haven’t received any reply from them. :NotLikeThis:
Is this kind of delay normal for free users?
Also, just wondering, are there no cloudflare employees in this discord server?
it is pretty normal for free users
and there have been many billing issues, so there's a big backlog right now
there are some Cloudflare employees here, but the billing team isn't and there are things that only they can solve
I see, okay then.
Hopefully the issue can be resolved soon.
I’ll need to create a workaround in the meantime until it’s fixed.
thanks!