Hello PUBG Mobile
Hello
I have contacted you multiple times before, but I keep receiving automated replies instructing me to submit a request through the in-game support or the Account Recovery tool. Unfortunately, I am unable to do so because my account was stolen on November 11, 2024, and the device linked to the account has changed.
When I try to submit a recovery request, I receive the following error message:
“Please send a request from the device you regularly use.”
Because of this restriction, I cannot fill out the Account Recovery form.
Here are my account details:
Account ID: 5259194763
Username: Twets
Previous Username: 242 FAMILLA
My regular device: Samsung A24
Device used by the unauthorized user: Xiaomi Redmi K40 Gaming
I have evidence of fraudulent messages sent from the unauthorized user and can provide them if necessary.
Please understand that I have no way to use the recovery tool and kindly ask you to assist me manually through email.
Thank you very much for your attention and help.
I have contacted you multiple times before, but I keep receiving automated replies instructing me to submit a request through the in-game support or the Account Recovery tool. Unfortunately, I am unable to do so because my account was stolen on November 11, 2024, and the device linked to the account has changed.
When I try to submit a recovery request, I receive the following error message:
“Please send a request from the device you regularly use.”
Because of this restriction, I cannot fill out the Account Recovery form.
Here are my account details:
Account ID: 5259194763
Username: Twets
Previous Username: 242 FAMILLA
My regular device: Samsung A24
Device used by the unauthorized user: Xiaomi Redmi K40 Gaming
I have evidence of fraudulent messages sent from the unauthorized user and can provide them if necessary.
Please understand that I have no way to use the recovery tool and kindly ask you to assist me manually through email.
Thank you very much for your attention and help.
Solution
Hello, @roxy_pm!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
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