Project cannot be transferredProject can't be transferred. Failed to update project. What do I do?

I'm an owner in both organizations. But for some reason this is not working, not sure why, I get a Notification that says: Project cannot be transferred
Failed to update project. Both orgs are on the free plan. The org receiving the project only has 1 active project, 2 paused projects. What can I do?

garyaustin•8/5/25, 1:50 AM

Do you have other projects in the account?

garyaustin•8/5/25, 1:51 AM

You can only have 2 total free projects no matter how many orgs

IzaakOP•8/5/25, 1:56 AM

I have three projects but 2 are paused. Only oone is active

garyaustin•8/5/25, 1:56 AM

In all your orgs?

IzaakOP•8/5/25, 1:58 AM

Org Transfering the project: 2 active projects (one of those is the one I want to transfer)
Org Receiving the transfer: 3 projects (2 are paused, 1 is active)

garyaustin•8/5/25, 1:59 AM

You keep saying Org. Do you just have 1 org in your account?

IzaakOP•8/5/25, 2:01 AM

No, its two completely different accounts. I might've been referring to Organization incorrectly.
The account transfering the project has 2 organizations, one paid, one free (this one has the project I want to transfer)
The account receiving the project has only 1 free plan organization with three projects, two of those are pauused

garyaustin•8/5/25, 2:03 AM

How many projects live in the free org you are transferring from?

IzaakOP•8/5/25, 2:03 AM

One of those is the project I want to transfer

garyaustin•8/5/25, 2:10 AM

I think the error is different if it is exceeding number of free plans.
You might try creating a new org in the transfer from account. Move the plan you don't want to transfer there. Do not have the transfer to account a member of that org... Then try the transfer you were doing. In this case the transfer to account is only owner of 2 total orgs versus 1 + 2.

It is very unclear how they deal with this.

If that does not work then contact support.

garyaustin•8/5/25, 2:12 AM

You are always better having 1 active free instance in an org anyway as you get more database size, egress, etc.

garyaustin•8/5/25, 2:12 AM

No one has reported any sort of issues recently with the process here or github.

IzaakOP•8/5/25, 2:13 AM

Ok I will try that. Thank you so much! - I appreciate it!

Project cannot be transferredProject can't be transferred. Failed to update project. What do I do?

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