31 Replies
Pause it again if you don’t want it restored.
wdym pause it again
i bought the pro plan
so what do i do to get it back
if i already restored it
You should be clear in your first message you asked how to pause a project you restored
i got this
i pressed restore because i didnt had the pro plan
after i restore i bought the pro plan
then i cant find any backup for my backend everything is gone
The project is not restored from the screenshot you share nor is it on a pro plan
what do i do
to get it back to normal
like it was
You click the restore button
i clicked it everything got deleted
That’s not how restore works
And yet again you just showed me the paused screenshot
So the project is still paused as far as what you are showing here.
thats old screen shot
i already clicked restored
then i bought the plan
Show a screenshot of what it looks like now
but all the users are gone
and db Tables
like everything
Then you need to open a support request with Supabase
so i cant do it myself?
because i bought the plan
I just mentioned what to do
It’s likely the restore didn’t happen properly if you have data missing and they are the only ones who can check that
i already contacted them a few days ago
isn't there a way to speed this up or if you can do it
No
It’s the weekend too so expect a longer wait for a reply
do you guys offer refunds
I don’t work for Supabase
because the restore thing doesnt work
oh
Support is where you should direct these questions
ok already did just waiting for their reply - thanks for your quick support
This is a user helping user platform and not regularly monitored by Supabase staff.
Have you checked the database backup page to see if there are any backups there?
i did but when i restore
it was the same thing
like everything was gone
i tried all of them
Well support it is
I will say however that Supabase doesn’t delete data so maybe your code you were using deleted the data or if you are using an AI tool it could have done so too
okay
il see what support says
thanks