Account hacked, support doesn't help
Is there any way to get live support on PUBG mobile? My account was hacked and I cannot submit a claim since I got one approved 3 months ago.
Solution:Jump to solution
Submit a recovery request through community forum, https://pubgmobile.live/support
9 Replies
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request through community forum.
I tried through the game tool but since I put a claim less than 3 months ago I'm not able to do it again
Solution
Submit a recovery request through community forum, https://pubgmobile.live/support
Already did
Waiting for it to be revised
Is there any way to upload info like the card used for purchases in the game
You can contact PUBG Mobile Customer Service by mail, service@pubgmobile.com
For further assistance.
Thanks
There was a section where you could upload those on the community support form. Did you skip that?
@delfinš¬ do you happen to know how long usually form claims take?
Sorry for the tag
Usually 7 business days. Sometimes it can be a little longer.