Hi,
I've imported my google Photo takeout into Immich (v1.137.3, running under Unraid Server) and whilst most images showing fine, quite a few are coming up as "error loading image" (not only the thumbnail but also the image itself). It is showing the correct meta data for the image. I tried to regenerate thumbnails, but no success. As a try, I deleted one of the affected images and uploaded it manually again (after downloading it again from Google Photos to make sure the inital download via takeout wasn't corrupted). Also this re-uploaded picture is showing the error again. I'm wondering if Immich has issues with certain image formats (it has, like other pictures I uploaded which are showing fine, been taken with a Samsung S24 Ultra.
Here a link to the test picture on Google Photos: https://photos.google.com/share/AF1QipMkaPEhitOtBrL1uBAyvZpZ9dQ8G5gN1FjdsbFvW2hWD0sIhfuvEs1Hzb2uyaL7sg?key=YUFEaTBfbVZKazBac1ZMcDVSYXR6eGFDQXNZelF3
Here a link to the test picture on Google Photos: https://photos.google.com/share/AF1QipMkaPEhitOtBrL1uBAyvZpZ9dQ8G5gN1FjdsbFvW2hWD0sIhfuvEs1Hzb2uyaL7sg?key=YUFEaTBfbVZKazBac1ZMcDVSYXR6eGFDQXNZelF3
4 Replies
:wave: Hey @OneTwo3D,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Please post logs etc like the bot requested
Here the logs around the point I'm uploading the picture (again)
The picture seems to be in the right place, with the correct owner and access rights, just has no xmp file with it:
