Recovery
My claim was N/A
Now rejected
I dont get any message
I waited 7 days for nothing
My account was spented 15k€ and 3 years of work i send them all proofs and they just ignore it all f... them all
Solution:Jump to solution
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
4 Replies
Contact PUBG Mobile Customer Service Team in-game or by sending mail at service@pubgmobile.com
For further assistance
This is not gonna help i tryed 5 months in row to recover no help
I have the same problem too and I've contacted PUBG support many times with no benefit.
They are absolutely uncooperative.
Solution
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.