21 replies

Unable to subscribe

Whenever I try to subscribe to any services such as R2 I get stuck in a payment loop and when I try to select a plan for a new domain I get the error

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.

any help, my previous ticket was closed without resolution.

Cloudflare Developers•7mo ago•

21 replies

georgehester

Unable to subscribe

Whenever I try to subscribe to any services such as R2 I get stuck in a payment loop and when I try to select a plan for a new domain I get the error

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.

any help, my previous ticket was closed without resolution.

Unable to subscribe

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