Project is coming up - stuck for ~5 hours / no reply from support
My project paused due to inactivity. I quickly went back to the dashboard and re-enabled it while I was OOO.
I thought that was enough. I am back in the office doing work on my app and my dashboard shows "Project is coming up" for the past ~5 hours.
I can access Project Settings, but cannot access table editor or sql editor as "setting up project" just keeps spinning.
While I try to click into restart project or pause project, they both say "Unable to restart project as project is not active" but I have no way to reactivate my project.
I went back to my app, which uses supabase as auth and it failed completely (i am guessing for the same reason). I need to get this fixed so my team can QA. Any help or resources would be greatly apprecaited!
2 Replies
You need to wait for support (or actually the infra team) to get to it. There have been a spike in these cases the past few days. No one outside of Supabase can help and they don't monitor here. There is no work around if you did not maintain a back up to start a new instance from.
Normally I get a warning in email my project is about to be paused before it happens. Although not dismissing that it is an issue that pause/restore is struggling for a few users right now.
Thank you! I thought I got to it before it actually paused but I guess I was off by a day. Damn