#help Got billed for a pro plan

Just got notification the other day that my plan got upgraded to pro plan.
I have never switched it to pro.
Account has 2FA
No answer from support
Please help

Idle•8/13/25, 12:36 PM

upgrades don't happen on their own. for anything billing related you need to contact billing support.

also check your account audit logs so you can see when/how this occured

Idle•8/13/25, 12:37 PM

?billing

SuperHelpflare•8/13/25, 12:37 PM

Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

Idle•8/13/25, 12:37 PM

response delays are to be expected

Idle•8/13/25, 12:39 PM

https://dash.cloudflare.com/?to=/:account/audit-log

#help Got billed for a pro plan

Similar Threads

Similar Threads

Similar Threads