#help Got billed for a pro plan
Just got notification the other day that my plan got upgraded to pro plan.
I have never switched it to pro.
Account has 2FA
No answer from support
Please help
3 Replies
upgrades don't happen on their own. for anything billing related you need to contact billing support.
also check your account audit logs so you can see when/how this occured
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
response delays are to be expected
https://dash.cloudflare.com/?to=/:account/audit-log