after upgrade I'm asked to create a new admin user
I installed immich yesterday with portainer using the docker compose method and filled it with some images.
Today i got the notification that there is an update (to v1.138.0), which i did in portainer (update stack) which pulled the latest images.
After that i don't get the login, but i should create a new admin user.
I guess i have a problem with my volume setup, probably for valkey/redis but i didn't change that from yesterdays github docker compose file.
The only think i change was using stack.env instead of .env for env vars.
Any advice appreciated.
7 Replies
:wave: Hey @whizkid79,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
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1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.not sure if i have all relevant information, because i'm not sure where to look
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Your Postgres volume was changed or lost
Portainer somehow created a "new" id for my stack. this id is in the path to the volumes so database and image library was lost. I could fix that by supplying absolute path in the env-vars.
Unfortunately the database was also crashed and needed some repairs and a password reset to function again.
Ergo:
- Do a backup before updates
- always use absolute path to volumes in env file (that might be usefull in the general "Getting started" docs.
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