How to get help with cloudflare login issues for free plan customers
Original message was deleted
SSupport AI
According to the documentation, if your client is not receiving emails from Cloudflare, including password reset emails, there are a few steps to troubleshoot the issue.
First, ensure that the email address associated with the Cloudflare account is correct and functional. You can check and correct this by following the Change Your Email guide.
Next, verify that the email server or mailbox is working and not blocking or filtering messages from Cloudflare. You can try sending a test email from another email service to the email address in the Cloudflare profile to check if it arrives successfully.
Additionally, make sure that the email address
If none of these steps resolve the issue, it's possible that the email server or mailbox previously bounced too many messages from Cloudflare, resulting in email delivery no longer being attempted. In this scenario, you can try visiting the Support Portal and selecting the category Account > My Profile > Other.
If your client is still unable to access their account, they can try the account recovery process using a verified device. They can do this by going to the Two-Factor Authentication page, selecting Try recovery on Lost all 2FA devices and backup codes?, and following the prompts to request a temporary access code. This code will be sent to the email address associated with their Cloudflare account.
Please note that if the email issue persists, the account recovery process may not be successful.
Source:
First, ensure that the email address associated with the Cloudflare account is correct and functional. You can check and correct this by following the Change Your Email guide.
Next, verify that the email server or mailbox is working and not blocking or filtering messages from Cloudflare. You can try sending a test email from another email service to the email address in the Cloudflare profile to check if it arrives successfully.
Additionally, make sure that the email address
<noreply@notify.cloudflare.com> is not being blocked or filtered by the email server or mailbox.If none of these steps resolve the issue, it's possible that the email server or mailbox previously bounced too many messages from Cloudflare, resulting in email delivery no longer being attempted. In this scenario, you can try visiting the Support Portal and selecting the category Account > My Profile > Other.
If your client is still unable to access their account, they can try the account recovery process using a verified device. They can do this by going to the Two-Factor Authentication page, selecting Try recovery on Lost all 2FA devices and backup codes?, and following the prompts to request a temporary access code. This code will be sent to the email address associated with their Cloudflare account.
Please note that if the email issue persists, the account recovery process may not be successful.
Source:
This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
