The Queues tab says I need the paid plan
The Queues tab says I need the paid plan in order to use it, but I am already on the paid plan. Clicking create queue just redirects me the the main queue page. Any one come across this issue before and how do I fix it?
16 Replies
Huh. Have you tried reloading the page? I’ll check this out if it still does not let you create one
yeah, this is a consistent issue
Oh, I’m looking
Can you use /link to link your CF account so I can get your account ID please?
Thanks for looking into this Sid, just linked the accounts now
Though the specific account we want queues on is 'Ojejones@gmail.com' that i am a member of, not my personal account
Gotcha, I see that account as well, let me check!
Alright I see what’s going on. This is a billing issue on our end, I’m getting this sorted, sorry about that
Same here, its been 18 days with no response from billing team :NotLikeThis: :bibicat:
No worries, do you have a rough timeline of when this might be sorted?
Can you /link your account as well @gpstash ?
I think I should be able to get someone to fix your subscription today
done linked @Sid whats next?
That just lets me look it up, I’m talking to our billing team, I’ll give them your account as well
@gpstash on the 3 accounts I see on your profile, looks like you don’t have a paid Workers subscription at all. Queues currently requires that (but not for long).
@Lou. I’m trying to get your subscription sorted
Thanks Sid, appreciate it!
@Sid Correct, I used to be subscribed to Paid Workers but already canceled. The status seems stuck, so now I can’t re-purchase the Paid Workers plan :lul:
I’ve already created a ticket with the billing team, so now just waiting for the Cloudflare engineers to resolve it.
btw, Thanks for helping me check this out
im getting issues with this too, i can't create a queue
ignore me, it's working now (PEBKAC wrong bindings)
Hi @Sid , any update on the status of my issue?
This should be fixed for you now. You may have to reload the dashboard for it to take effect
Gotcha, yeah so unfortunately I don’t have a lot of control here, but if you received a response then they’ll probably get someone to look at this soon. If that does not happen, let me know
I’ll update you.. in 18 days...