Can't add payment details
I am just getting a picture of a hard drive with "something went wrong" when I try to pay - no other useful details. I've tried 3 times now. I want to upgrade so I can backup my dbs more often.
7 Replies
vicious-gold•3mo ago
Thank you for reporting, I will forward to the team.
conscious-sapphireOP•3mo ago
Is there a way I can pay? I need the extra features
vicious-gold•3mo ago
Send an email with your account details to billing@neon.tech, they can help you there
conscious-sapphireOP•3mo ago
modern-teal•3mo ago
Sorry Will, that's on me! ar@neon.tech is the correct email for billing related issues. 🙏
conscious-sapphireOP•3mo ago
Thanks, have dropped an email
Hi @Andre Landgraf I still haven't received a reply to this. It's frustrating as I have a client waiting for their website build.
modern-teal•2mo ago
Sorry about that, let me ping the team