Immich•2mo ago

Cant upload from webclient

Hey guys, Im trying to get Immich working. have ran the install and can confirm uploads from phone app work and by mounting the external libs, but for some reason webUI uploads wont happen. Have tried: - Changing the ownership of the default uploads and database dirs to $USER and to root to no avail. - Testing on baremetal machine running arch - Testing on debian LXC. - Testing with no reverse-proxy by accesing the ip and port directly. - Checking for issues on GH related to uploading. - Checking release notes. - Tried testing from Chromium based browsers and Firefox based browsers. docker-compose logs -f doesnt show anything else than a simple socket created for whoever logs in in both the debian or arch machines.

30 Replies

Immich•2mo ago

:wave: Hey @SpanishHans, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

SpanishHansOP•2mo ago

Nothing fancy on compose, no nvidia or any type of RAID setup.

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:5b8f8c333bef895c925f56629d6ba90aea95a4f7391f62411e625267c600b19c
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/valkey/valkey:8-bookworm@sha256:5b8f8c333bef895c925f56629d6ba90aea95a4f7391f62411e625267c600b19c
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

.env is

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=somepasswordobviously

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=somepasswordobviously

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

All containers running

docker ps
CONTAINER ID   IMAGE                                                            COMMAND                  CREATED         STATUS                   PORTS                                                NAMES
833d136206fa   ghcr.io/immich-app/immich-server:release                         "tini -- /bin/bash -…"   3 minutes ago   Up 3 minutes (healthy)   0.0.0.0:2283->2283/tcp, [::]:2283->2283/tcp          immich_server
fcc76662aff3   ghcr.io/immich-app/immich-machine-learning:release               "tini -- python -m i…"   3 minutes ago   Up 3 minutes (healthy)                                                        immich_machine_learning
47d1236cfe6d   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   3 minutes ago   Up 3 minutes (healthy)   5432/tcp                                             immich_postgres
c8b3d5c0105e   valkey/valkey:8-bookworm                                         "docker-entrypoint.s…"   3 minutes ago   Up 3 minutes (healthy)   6379/tcp                                             immich_redis

docker ps
CONTAINER ID   IMAGE                                                            COMMAND                  CREATED         STATUS                   PORTS                                                NAMES
833d136206fa   ghcr.io/immich-app/immich-server:release                         "tini -- /bin/bash -…"   3 minutes ago   Up 3 minutes (healthy)   0.0.0.0:2283->2283/tcp, [::]:2283->2283/tcp          immich_server
fcc76662aff3   ghcr.io/immich-app/immich-machine-learning:release               "tini -- python -m i…"   3 minutes ago   Up 3 minutes (healthy)                                                        immich_machine_learning
47d1236cfe6d   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   3 minutes ago   Up 3 minutes (healthy)   5432/tcp                                             immich_postgres
c8b3d5c0105e   valkey/valkey:8-bookworm                                         "docker-entrypoint.s…"   3 minutes ago   Up 3 minutes (healthy)   6379/tcp                                             immich_redis

Even changed dir permissions to nuke mode with 777

la
total 8.0K
-rwxrwxrwx 1 root root 2.8K Aug 18 18:28 docker-compose.yml
-rwxrwxrwx 1 root root  987 Aug 18 18:28 .env
drwxrwxrwx 1 root root   92 Aug 18 18:28 library
drwx------ 1  999 root  532 Aug 18 18:58 postgres

la
total 8.0K
-rwxrwxrwx 1 root root 2.8K Aug 18 18:28 docker-compose.yml
-rwxrwxrwx 1 root root  987 Aug 18 18:28 .env
drwxrwxrwx 1 root root   92 Aug 18 18:28 library
drwx------ 1  999 root  532 Aug 18 18:58 postgres

Android client works as expected, so does external library as a compose volume, only WebUI wont upload. Weird. Changing thread name to webclient problem.

Tempest•2mo ago

LXCs are not supported due to weird issues (docker is not supported in lxc). Are you able to try a VM instead?

SpanishHansOP•2mo ago

It's the dockge community image for proxmox. It basically handles my Homeserver containers. I could spin a Debian vm if you want me to. Did run into the same issue on baremetal arch tho.

Tempest•2mo ago

Is it a browser issue? Have you tried a different browser?

SpanishHansOP•2mo ago

Yes. Both chromium based and Firefox.

Tempest•2mo ago

Bare metal should've been different

SpanishHansOP•2mo ago

Yes. I'm very lost. No clue where the issue could be

Tempest•2mo ago

Hmm. Is this on windows?

SpanishHansOP•2mo ago

Nope. One machine runs arch on baremetal and the other runs proxmox. They are both on the same network (and therefore same net segment and have no firewalls between them for testing.) and uploading won't work from machine to machine or even on localhost. Android client does work LOL

Tempest•2mo ago

Any error in logs? Either docker or browser dev tools?

SpanishHansOP•2mo ago

Ah I didn't think about checking logs on browser console. Docker compose logs for all containers don't report anything of interest.

Tempest•2mo ago

Is the image type different? Based on logs you do see, does it upload or is the upload never triggered?

SpanishHansOP•2mo ago

It's never triggered. Logs only ever show the websocket being initialized for any new connection

Tempest•2mo ago

If you download an image from immich, delete it & delete it from trash within immich, can you then upload it from the PC? Just to ensure it's not something silly

SpanishHansOP•2mo ago

Yes. But only from Android app or if I mount a volume as an external library Not with upload on webui

Tempest•2mo ago

I mean to download it on a PC with a web client

SpanishHansOP•2mo ago

Ah yeah deleting and downloading work fine

Tempest•2mo ago

And then uploading?

SpanishHansOP•2mo ago

Nope

Tempest•2mo ago

Odd. Is this through a reverse proxy?

SpanishHansOP•2mo ago

Very. I'm pretty sure it's not network related or filesystem related. One system is ext4 and the other is btrfs and don't have any issues with that Did run with and without a reverse proxy (accessing IP and port directly) and same behavior, so don't think is proxy related

Tempest•2mo ago

For troubleshooting I'd drop the reverse proxy, and use an incognito tab

SpanishHansOP•2mo ago

In the reverse proxy scenario did enable websocket support. I'll try that and also I'll check the logs from the browser console. I did find some errors related to running on nvenc mode and cuda modes. Was digging around and arch seems to not be supported by docker or something of the sort. 580 drivers with a 3070 so it has the dependencies and also did install the package required for docker Nvidia. Don't think it's related, but I'll just throw it in there FYI. Will return with more information when I have done some more debugging.

Tempest•2mo ago

Fair enough. I'm going to call it a night, perhaps someone with fresh eyes will jump in

SpanishHansOP•2mo ago

No worries. Same here. Thanks for your help.

Mraedis•2mo ago

@SpanishHans are you perhappssss... Spanish? 👀

SpanishHansOP•2mo ago

Perhaps hahaha Update: - No logs on the browser. - Upload by drag and drop does work...only the upload button doesnt. FYI, the upload button does open up the upload dialog, it just doesnt do anything. Whats the endpoint for upload with that button? I want to test with curl if its not related maybe to the way that hyprland and or wayland separate and isolate procecess.

Mraedis•2mo ago

It starts a file browser dialog I guess that makes sense it could be broken on all browsers if your file browser dialog is broken

SpanishHansOP•2mo ago

I believe that's the issue. After a lot of trial and error I am pretty sure it's just Wayland stuff Sometimes apps allow only drag and drop to their interfaces. Sometimes it's just the upload thing itself and no drag and drop. No idea host to test that tho.

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Cant upload from webclient

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