Error loading image in Immich app and web UI
I'm running Immich in docker, from truenas scale. I restarted the server, and I now see the Error loading Immage message attached for the majority of pictures and videos from before 2025.
Using a SMB share from truenas, I can see all of the images, sorted into the hex-named folders, but and they're present in the application but aren't loading.
Any suggestions?
16 Replies
:wave: Hey @keeper,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Can you check the immich server container logs?
Yes, interesting - no file or directory in some cases.
2025-08-21 22:12:44.333124+00:00Error: ENOENT: no such file or directory, access 'upload/thumbs/21/5121214e-e01b-4a3a-b81b-9b7972e57416-thumbnail.webp'
Yep
Was 100% sure of that
2 sec
This should fix it
And then restarting
Should not even be needed
Yeah, not even needed. Nice, thank you so much!
Did an update change a default directory name from upload to /data at some point?
Yes, recently Immich made the change, the migration should have happened automatically without issues, but the instructions were misinterpreted on the TrueNAS side, so no migration weren't performed on multiple versions
Now it has been fixed, but one of the version you updated to had the issue and it requires a manual fix
Btw as you're on TrueNAS, the old storage will be deprecated in September (the 7 datasets), so if you've not done that yet, I suggest you to migrate whil you're not in a hurry
How would I migrate from the 7 datasets? Will there just be 1 in the future?
the new implem uses 2 (one for db, one for your data)
You can keep the 7, uses only two, or like me, use a bit of both
https://immich.app/docs/install/truenas/#migration
Great, I'll read through that. Thanks again!
Np, if the instructions are not fully clear, or if you have any more questions, ask them
(Especiaaly if the instructions are not clear, as multiple people will have to follow the guide I rather have it updated before TrueNAS deadline)
I backed up my photos and videos; I'll give the migration a try now.
I'll probably end up reinstalling Immich entirely after anyway, but let's give this a shot.
@Xiticks For moving the postgres data, you may want to mention to use sudo if it was stored in ix-applications:
rsync -av /mnt/.ix-apps/app_mounts/immich/pgData/ /mnt/tank/immich/pgData/
My default admin account didn't have permission to read the source pgData
Yes, you're right, or at least tell to run the commands as root
Did it work?
Yes
I still ended up reinstalling after and deleting all of the old datasets, but if someone wants to, the migration works
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