Matchmaking Issue – Receiving Bot Lobbies & Wrong Region Players
Hello PUBG Support Team,
I am from Australia and for the last 10 days I have been facing serious matchmaking issues. Despite my high rank (Ace Dominator, 31 stars, under 4000 ranking), I keep getting placed into bot lobbies, which is very frustrating for me and my teammates.
I also notice that I am being matched with players from Turkmenistan, even though I play on the Asia server. This feels out of region and unusual.
What makes it worse is that when I play with other teammates, they get proper competitive lobbies, but when my personal teammates play with me, we always get bot lobbies. This inconsistency is ruining the competitive experience and I don’t know what is happening with the server.
My details:
• In-game Name: Nyx Toxic
• PUBG ID: 51861212553
• Location: Australia
• Rank: Ace Dominator, 31 stars, under 4000 ranking
• Device: iPad Pro M4
• Network: Wi-Fi
Please investigate this issue and help fix the matchmaking so we can get fair lobbies based on our rank and region.
Thank you for your support and for improving PUBG.
Best regards,
Nyx Toxic
Solution:Jump to solution
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
6 Replies
@MZ Gaming @alboz @.Ṇadïa.🌴
And all my teammates are from Australia and they all are above ace dominater 20 stars
@Quendi
Solution
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
I have did but no reply....
https://discord.com/channels/393088095840370689/1410199151899185202
@.Ṇadïa.🌴
Tencent will go through reddit and take note of every players feedback/suggestion, but you will not necessarily receive a response.
We’re already dealing with this issue every single day, so I don’t understand why you need to wait for more players to confirm it. Our feedback should be clear enough. And if more proof is what you want, I can easily bring 20 other players who are facing the same thing. Also, not everyone uses Reddit regularly—most players don’t—so relying only on Reddit means you’re missing a huge part of the community’s feedback
@.Nadïa.🌴
We are losing interest in PUBG because of the huge number of bot lobbies and mismatched teammates. Even when our rank is near Conqueror (top ~4000), we are constantly being matched with random teammates in Diamond, Crown, or low Ace tiers, while our opponents and lobbies feel filled with bots or very low-skill players. This destroys the competitive feeling of the game. Many of my friends have already quit because every match feels meaningless and boring, and I don’t want to quit because I really love PUBG, but right now the experience is frustrating instead of exciting. Players in the community are saying the same—online forums confirm that bots are still very common in ranked modes, especially when the player pool is small or when matchmaking prioritizes queue speed instead of skill balance. This might be happening because of matchmaking imbalance, regional player counts, or PUBG’s design of using bots to fill lobbies, but at high ranks this makes the grind to Conqueror pointless. Competitive integrity is gone, rank inflation makes Ace/Conqueror less prestigious, and many high-tier players are burning out. We need solutions: reduce or completely remove bots from high-rank matches, match players only with teammates and enemies close to their rank (even if queues take longer), allow an “all-human matchmaking” toggle, and improve transparency about how matchmaking works. High-tier players want challenge, not free wins against bots or noob teammates. Please take this seriously, because PUBG is an amazing game and we don’t want to lose our interest. Fixing this issue will keep the community alive and engaged