Pathing changed?

On the web UI it shows this, and none of the videos will play in the web UI, but they do play on the android app. After some investigation it seems like the paths have changed, as seen in these two errors
2025-08-27 05:50:53.408025+00:00Error: ENOENT: no such file or directory, access 'upload/encoded-video/32d60dea-855b-49f5-a879-360e93c126a2/04/e4/04e4f54f-3eda-4fa4-b03f-ad79a135d393.mp4'
2025-08-27 05:50:53.408025+00:00Error: ENOENT: no such file or directory, access 'upload/encoded-video/32d60dea-855b-49f5-a879-360e93c126a2/04/e4/04e4f54f-3eda-4fa4-b03f-ad79a135d393.mp4'
and
2025-08-27 05:49:27.128711+00:00Error: ENOENT: no such file or directory, access 'upload/thumbs/32d60dea-855b-49f5-a879-360e93c126a2/82/38/8238ac63-bedd-472d-bb86-96556a2db1d1-thumbnail.webp'
2025-08-27 05:49:27.128711+00:00Error: ENOENT: no such file or directory, access 'upload/thumbs/32d60dea-855b-49f5-a879-360e93c126a2/82/38/8238ac63-bedd-472d-bb86-96556a2db1d1-thumbnail.webp'
but my immich setup does not have an upload folder with encoded-video, it has uploads, thumbs, profile, encoded_videos, and postgres_data. Is there any way to fix this without creating a whole new immich instance and moving things over? Why did this change at all?
No description
13 Replies
Immich
Immich•2mo ago
:wave: Hey @NightmareGoggles, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
NightmareGoggles
NightmareGogglesOP•2mo ago
Some more details. I'm on TrueNAS Scale, and followed the guide for it, though it seems to have changed since then. My android app is up to date as is immich.
NightmareGoggles
NightmareGogglesOP•2mo ago
I uploaded a simple image to check, and uploaded media still goes to immich/uploads, however in the explorer on immich the path of the image and of my other media is different.
No description
NightmareGoggles
NightmareGogglesOP•2mo ago
Looking at v1.137.0 #20481, it notes the change, but it also says it's not breaking, whereas you can see, it is the contrary for me.
Immich
Immich•2mo ago
[Discussion] v1.137.0 (immich-app/immich#20481)
Alex Tran
Alex Tran•2mo ago
Probably you will get better answer from #truenas
Mraedis
Mraedis•2mo ago
https://discord.com/channels/979116623879368755/1401229113641009204/1401303535370506402 We don't manage the truenass app so you also need to pay attention to their notes
NightmareGoggles
NightmareGogglesOP•2mo ago
It's definitely an immich issue though, it's not accessing the old path properly. When uploading a new video it goes to data/upload, but that's the same mount point as upload/upload. Permissions are the exact same, the only difference is a change in immich internally.
Mraedis
Mraedis•2mo ago
Read the link
NightmareGoggles
NightmareGogglesOP•2mo ago
You are a miracle worker, that instantly fixed it. Thank you so much. This should definitely be somewhere easier to find for others.
Mraedis
Mraedis•2mo ago
It's easy to find if you search for "truenas" 😛
NightmareGoggles
NightmareGogglesOP•2mo ago
There are a lot of TrueNAS tickets, I must have just missed it barely. Thanks a ton anyway.
Immich
Immich•2mo ago
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