Your recovery form allows selecting “Over a year ago” for the hack, but then only accepts information from the last 6 months. Since my hack happened years ago, this is a contradiction.
I have requested recovery several times, I have given all the old information and even the creation time, names, payment date for purchasing Prime and UC, but because of this bug, which only requires 6 months of information, the system apparently automatically rejects my request, even though I selected the Over A Year Ago option, I have sufficient and valid documents, but I am confused by this problem, what should I do now?
Solution
Wait, when it gets rejected ingame then fill out the form on https://pubgmobile.live/support/ and should it then be rejected again it’s over. After an manual review you can’t go further.