Hello Cloudflare Support, I am unable to pay my overdue balance. I have tried different payment met
Description
Hello Cloudflare Support,
I am unable to pay my overdue balance. I have tried different payment methods (credit card and PayPal), but both failed. On the payment page, I see the following error messages:
"An error occurred while collecting payment. Please check your payment method or use a different one."
"Try again later. The requested invoice was not found at this time."
It seems that the invoice cannot be found in your system, and therefore the payment cannot be processed. Could you please help me resolve this issue so that I can settle the overdue balance and restore my account status?
Thank you for your assistance.
2 Replies
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.