N
Neon2w ago
absent-sapphire

billing address support

im trying to get set up with upgraded version and i cannot get billing payment to go through the linked stripe.com / link. i have tried my bank account, google pay, and 2 different credit cards. it will process the payment but then when i get back to the neon billing page, it sends an error "Unable to confirm billing address"
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3 Replies
multiple-amethyst
multiple-amethyst2w ago
Hey! Can you forward this to support@neon.tech, they'll be able to assist you on this
absent-sapphire
absent-sapphireOP2w ago
i sent them an email, do they work the weekend?
multiple-amethyst
multiple-amethyst2w ago
What's your support ticket number? I'll ping them internally

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