Will upgrading pricing immediately kick into effect all benefits?
Namely backups, are those retroactive?
I am asking, because my team recently wanted to upgrade to pro but had an unfortunate event happen where our junior deleted our db...
We have a support ticket pending, but that was opened prior to the upgrade on the account - I am wondering if the elevated support priority would apply there?
Totally understandable if this is the wrong channel for support, and I am not asking for that here at the moment (I'll take it!)
We've got some critical data and a time crunch ahead haha.
6 Replies
There is still a ticketing queue even if you upgrade to pro as there would be existing pro account tickets there before yours. However you should be able to get backup of your database for the past 7 days when you upgrade to pro that you can restore your database from.
thanks for the reply!
Does this hold even if the project is deleted?
I don't think there would be backups if the entire project was deleted. The backups are stored as part of the instance/project and not part of the org.
Do you think a path to recovery is at all possible? I'd imagine this has happened before
I've only sent people to support to see. None have ever responded that support could help them or not.
Probably 1/2 dozen cases a year.
The docs say no. Delete of project is final.
Just to clarify, your initial comment says db was deleted. That is different than project is deleted.
Understood, thanks for the level set