Unplayable videos with !-symbol
Some videos have this icon in top of thumbnail. What does it mean?
img1
When I click these, I see this instead of Play icon: img2
I found this when I dig deeper into the item: img3
16 Replies
:wave: Hey @EbenezerIbiza,
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Not sure why all images were not attached so attached them above
Does immich use the hash of files for the index somehow? Meaning that if a file changes outside of immich will immich then give this red symbol? Even if the file is still at the same location/name?
Yeah you should not change files outside of Immich
Unless they're in an external library
They are in external library
All my files are in external lib
So what happens if I change them? e.g. change EXIF date outside of immich?
Would that result in this behavior?
i believe it would reimport the changed asset (as if it’s new) and reprocess it (including transcoding)
the exclamation mark typically means it either hasn’t transcoded the video yet or failed while trying to. you can check the job panel to see if it’s transcoding videos
The jobs have all finish - zero green/active
try clicking “missing” for transcoding
after it finishes, check if there are errors in the logs
Which log? container logs?
yes, the server container logs
I disabled those for now. I guess I will have to re-enable... But it was producing waay to much log...
Yes, there are errors in the logs. Do you want me to paste them here?
More
I am not too much into the details here. Does this mean that the video file is corrupt and ffmpeg fails on it? If this is the case, I think there might still be a problem in immich because those videos have worked fine in immich and then some metadata was changed, I think, and they suddenly got the red !-symbol in immich. But immich was able to transcode/play them before. And other players like vlc also plays them just fine.
@EbenezerIbiza I'm experiencing something similar - which browser are you using?
when I use Arc (a Chromium-like) the videos fail to play, but when I download the video (by right-clicking in the player and saving it, not from Immich's download button) then other things can play it just fine. and it works in Safari
I'll download Chrome to see if it's a Chromium issue or just an Arc quirk
strangely works in Chrome which is using the exact same Chromium version as Arc, curious
I have tried different browsers.