Not able to pay my bills
I'm from India and I'm facing issues with payment, it constantly fails. Mine is a production app, please gimme the solution fast
5 Replies
rival-black•2w ago
Neon billing is powered by Stripe, which doesn't support e-mandates, a requirement for automatic payments in India. Because of that, you'll need to pay for your subscription via AWS Marketplace.
exotic-emeraldOP•6d ago
I'm on the launch plan, will AWS Marketplace work
@Sam please update on this
rival-black•6d ago
Sorry for the delay, I had to check some things internally. Your best bet would actually be the Azure marketplace because the AWS Marketplace does not support self-serve plans. We are updating documentation to make things more clear going forward.
https://neon.com/docs/introduction/billing-azure-marketplace
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Azure Marketplace - Neon Docs
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exotic-emeraldOP•2d ago
I already have a production db running on Neon, is it possible to login using the same id on azure?
rival-black•23h ago
No, you can't login to Azure using an existing Neon billing org. To bill via Azure you need to create a Neon resource from the Azure Marketplace, which creates a new Azure-managed Neon org, then move your projects into that Azure org