Not able to pay my bills
I'm from India and I'm facing issues with payment, it constantly fails. Mine is a production app, please gimme the solution fast
7 Replies
quickest-silver•2mo ago
Neon billing is powered by Stripe, which doesn't support e-mandates, a requirement for automatic payments in India. Because of that, you'll need to pay for your subscription via AWS Marketplace.
fascinating-indigoOP•2mo ago
I'm on the launch plan, will AWS Marketplace work
@Sam please update on this
quickest-silver•2mo ago
Sorry for the delay, I had to check some things internally. Your best bet would actually be the Azure marketplace because the AWS Marketplace does not support self-serve plans. We are updating documentation to make things more clear going forward.
https://neon.com/docs/introduction/billing-azure-marketplace
Neon
Azure Marketplace - Neon Docs
About Neon pricing plans and billing on Azure About Microsoft Azure Consumption Commitment (MACC) support How to change your plan Neon on Azure Deploying Neon on Azure Neon is available on the Azure M...
fascinating-indigoOP•2mo ago
I already have a production db running on Neon, is it possible to login using the same id on azure?
quickest-silver•2mo ago
No, you can't login to Azure using an existing Neon billing org. To bill via Azure you need to create a Neon resource from the Azure Marketplace, which creates a new Azure-managed Neon org, then move your projects into that Azure org
fascinating-indigoOP•2mo ago
Why don't you guys work on fixing this. I use other services like Supabase, Anthropic which uses Stripe, and it works flawlessly
quickest-silver•2mo ago
If you create a support ticket at
support@neon.tech, they'll be able to help you out with billing 🙏