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Immich2mo ago
Monte

Immich app redeploys when scanning or creating previews

When scanning an external SMB library in Immich (v1.139.4) on TrueNAS Community Edition (25.04.2.3, platform: Generic), the app crashes and continuously redeploys. Logs show the container being killed by the OOM-Killer once the 4 GB memory limit is reached. I increased the memory limit to 8GB and the cores to 4. But its still crashing.
5 Replies
Immich
Immich2mo ago
:wave: Hey @Monte, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Zeus
Zeus2mo ago
How much ram does the host have?
Monte
MonteOP2mo ago
31.2GB and 11.6GB are free
Zeus
Zeus2mo ago
If it is still OOM crashing I would just give it more memory, especially if you changed the ML model
Monte
MonteOP2mo ago
So i increased the memory and the redeploying seems to be fixed. but now a lot of pictures are not showing. when I prompt it to generate miniture previews, nothing happens. the truenas server log says: [33m[Nest] 7 - 09/01/2025, 9:36:29 PM  WARN [Microservices:MediaService] Thumbnail generation failed for asset 672bdce1-bfb6-4f94-be5c-922714759730: not found

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