Immich•2mo ago

All jobs getting stuck after external library files changed

I updated the metadata on a bunch of files in an external directory (removing extra tags added by digikam), and all of the immich jobs stopped after a while. It isn't using any CPU, and there aren't any unusual messages in the logs as far as I can tell. I'm not sure if photos are missing from the timeline or not, but I don't see anything obvious. I've restarted the containers several times with no significant changes. I upgraded from version 1.135.2 to 1.140.1 after the first few times.

11 Replies

Immich•2mo ago

:wave: Hey @foo, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

fooOP•2mo ago

docker-compose.yml:

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - /home/foo/Pictures/m1:/mnt/media/m1
      - /srv/phone-pictures/phone:/mnt/media/phone
      - /srv/srv-pictures:/mnt/media/srv-pictures
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - /home/foo/Pictures/m1:/mnt/media/m1
      - /srv/phone-pictures/phone:/mnt/media/phone
      - /srv/srv-pictures:/mnt/media/srv-pictures
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:

Immich•2mo ago

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

fooOP•2mo ago

restarted it again, and it got around two seconds of processing in before hanging again I should also note that this has happened a few times before, usually it resolves after restarting the containers a couple times

fooOP•2mo ago

it does now show this

fooOP•2mo ago

I can queue/clear jobs and nothing at all happens as far as I can tell

fooOP•2mo ago

it is able to start a few ffmpeg processes after restarting, I presume transcoding, though this doesn't really change

fooOP•2mo ago

actually after reloading it says 3 failed

bo0tzz•2mo ago

Please post the logs

fooOP•2mo ago

aaa2.log

fooOP•2mo ago

restarted it again for this, same result as before (a second or two of CPU usage, followed by all jobs stopping)

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All jobs getting stuck after external library files changed

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